Return and Refund Policy for Velokart

Effective Date: January 15, 2025

Return Policy:

Food items once delivered cannot be returned due to hygiene and safety concerns.

Refund Policy:

Refunds will only be issued for:

• Orders canceled before preparation.

• Incorrect or damaged items delivered.

Refund Process:

• Submit a refund request via the app or email us at thevelokart@gmail.com.

• Refunds will be processed within 7–10 business days.